Guest Rules & Regulations

Effective Date: July 12, 2026

Welcome to Watergate Resort, Alleppey. We are committed to providing a safe, comfortable, peaceful, and enjoyable experience for all our guests. These Rules & Regulations apply to all guests, visitors, and occupants of the resort.

By making a reservation, checking in, or using our resort facilities, guests agree to comply with these Rules & Regulations.

1. Guest Registration & Identification

* All guests must provide accurate information at the time of booking and check-in.
* A valid government-issued photo identification document may be required at check-in.
* Foreign nationals must provide the documents required under applicable Indian laws and regulations.
* The resort reserves the right to refuse accommodation if required identification or booking information cannot be provided.
* Guests are responsible for ensuring that all information provided to the resort is accurate and complete.

2. Check-in & Check-out

* Standard check-in and check-out times will be communicated at the time of booking or by the resort.
* Early check-in and late check-out are subject to availability and may attract additional charges.
* Guests must vacate their rooms by the applicable check-out time unless an extension has been approved by the resort.
* Failure to vacate the room on time may result in additional charges.

3. Reservations & Payments

* A reservation is considered confirmed only after successful processing and issuance of a booking confirmation.
* Room rates, availability, packages, taxes, and applicable charges are subject to change.
* Guests are responsible for settling all outstanding room charges, food and beverage bills, and other applicable charges before departure.
* Bookings made through third-party booking platforms are subject to the terms and conditions of the respective platform.
* Any cancellation, modification, or no-show will be handled according to the cancellation and rate conditions applicable to the specific reservation.

4. Cancellation & No-Show

* Cancellation policies may vary depending on the room type, package, rate plan, and booking channel.
* Guests should review the cancellation conditions provided at the time of booking.
* Failure to arrive without cancelling the reservation may be treated as a no-show and may result in charges according to the applicable booking conditions.
* Refunds, where applicable, will be processed according to the applicable cancellation policy and booking platform procedures.

5. Occupancy & Additional Guests

* Only the number of guests specified in the reservation may occupy the room unless prior approval is obtained from the resort.
* Additional guests may be subject to availability, applicable charges, and identification requirements.
* Visitors are permitted only in accordance with the resort’s visitor policy.
* Guests must not allow unregistered persons to stay overnight without prior approval from the resort.

6. Children & Minors

* Children must be accompanied and supervised by a responsible adult at all times.
* Parents or guardians are responsible for the safety and conduct of minors under their care.
* Children and extra-bed policies may vary by room type and booking plan.

7. Noise & Guest Conduct

Guests are expected to maintain a peaceful environment and respect other guests and resort staff.

Guests must not:

* Create excessive noise or disturbances.
* Host unauthorized parties or events in guest rooms.
* Engage in abusive, threatening, violent, or disruptive behaviour.
* Harass or cause inconvenience to other guests or staff.
* Engage in any activity that creates a safety or security risk.

Quiet hours may be implemented by the resort when necessary.

8. Smoking

* Smoking is permitted only in designated smoking areas, where provided.
* Smoking is strictly prohibited in rooms and other non-smoking areas.
* Guests may be charged for additional cleaning, deodorising, or damage resulting from smoking in prohibited areas.
* Guests must comply with all applicable laws and resort policies relating to smoking.

9. Alcohol & Prohibited Substances

* Alcohol consumption must comply with applicable laws and resort policies.
* Guests must not consume alcohol in a manner that causes disturbance, unsafe behaviour, property damage, or inconvenience to others.
* Possession, use, distribution, or consumption of illegal drugs or prohibited substances is strictly prohibited.
* The resort reserves the right to take appropriate action, including termination of a guest’s stay, in cases involving illegal or seriously disruptive conduct.

10. Pets & Pet Boarding

* Pets are permitted at Watergate Resort subject to the resort’s pet policy and the conditions applicable to the booked accommodation.
* A pet boarding facility is available near the property for guests who require temporary boarding or care for their pets during their stay.
* Pet boarding is a separate service and is subject to availability, applicable charges, advance arrangements, and the terms and conditions of the boarding facility.
* Guests should contact the resort in advance to confirm pet boarding availability, charges, and arrangements.
* Guests are responsible for the behaviour, supervision, and safety of their pets while on the property.
* Guests are responsible for any damage, loss, disturbance, or additional cleaning costs caused by their pets.
* Pets must not be left unattended in guest rooms or other resort areas unless specifically permitted by the resort.
* Guests must comply with all applicable pet-related safety and hygiene requirements.
* The resort reserves the right to restrict access to certain areas for pets where necessary for hygiene, safety, or the comfort of other guests.

11. Resort Facilities & Amenities

* Guests must use all resort facilities, equipment, swimming pools, recreational areas, and amenities responsibly.
* Children must be supervised when using facilities where required.
* Certain facilities may have separate operating hours, age restrictions, safety requirements, or additional charges.
* The resort may temporarily close or restrict access to facilities for maintenance, safety, weather conditions, or circumstances beyond its control.
* Guests must follow all safety instructions and notices displayed throughout the property.

12. Swimming Pool & Water Areas

* Guests use swimming pools and other water facilities at their own responsibility, subject to applicable law.
* Children must be supervised by an accompanying adult.
* Guests must follow all posted pool safety rules.
* Glassware and prohibited items must not be taken into pool or water areas.
* The resort may restrict access to water facilities during adverse weather, maintenance, or safety concerns.

13. Parking & Vehicles

* Parking is subject to availability and is provided in designated areas only.
* Guests must park their vehicles responsibly and follow the resort’s parking instructions.
* Guests are responsible for their vehicles and personal belongings kept inside them, subject to applicable law.
* The resort is not responsible for loss or damage to vehicles except where liability cannot legally be excluded.

14. Property & Damages

* Guests are responsible for any loss or damage to rooms, furnishings, equipment, fixtures, amenities, or other resort property caused by themselves or members of their party.
* Guests must not remove resort property from the premises without permission.
* Reasonable costs for repair, replacement, restoration, or additional cleaning resulting from guest-caused damage may be charged to the guest.
* Guests should report accidental damage to resort staff as soon as possible.

15. Personal Belongings & Valuables

* Guests are responsible for their personal belongings, valuables, money, documents, and electronic devices during their stay.
* Guests are advised to use any safe or security facility provided by the resort.
* Lost and found items should be reported to the resort reception.
* The resort’s liability for loss or damage to personal belongings will be subject to applicable law.

16. Safety & Security

* Guests must follow all safety instructions, emergency procedures, warning signs, and instructions issued by resort staff.
* Emergency exits, fire equipment, alarms, and safety equipment must not be obstructed, tampered with, or misused.
* Guests must immediately inform resort staff of any safety concern, accident, suspicious activity, or emergency.
* Any deliberate misuse of safety equipment may result in charges and/or termination of the stay.

17. Prohibited Activities

The following activities are strictly prohibited:

* Illegal activities of any kind.
* Possession or use of illegal drugs or prohibited substances.
* Violence, threats, harassment, or abusive behaviour.
* Damage or intentional misuse of resort property.
* Unauthorized commercial activities or photography/video production without prior permission.
* Unauthorized parties, events, or gatherings that disturb other guests.
* Activities that create a fire, health, safety, or security risk.
* Any activity prohibited by applicable law or resort policy.

18. Photography, Video & Commercial Use

Guests are welcome to take photographs and videos for personal use, provided they do not disturb other guests or staff.

Professional photography, commercial filming, advertising shoots, influencer/commercial content production, or organized photo/video sessions require prior written approval from the resort.

Guests must respect the privacy of other guests and must not photograph or record them without their consent.

19. Visitors

* Visitors must comply with the resort’s registration and identification requirements.
* Visitors may be restricted to designated areas and visiting hours.
* Overnight visitors require prior approval and may be subject to applicable charges and registration requirements.
* The registered guest is responsible for the conduct of their visitors.

20. Privacy & Personal Information

Watergate Resort may collect and process guest information for reservations, identification, registration, payment processing, communication, safety, security, and other legitimate operational purposes.

Personal information will be handled in accordance with applicable laws and the resort’s Privacy Policy.

21. Facilities, Services & Unforeseen Circumstances

The resort makes reasonable efforts to keep its facilities and services available and operational. However, certain services or amenities may occasionally be unavailable due to:

* Maintenance or repairs.
* Weather conditions.
* Safety requirements.
* Power, internet, or utility interruptions.
* Government restrictions.
* Natural disasters.
* Transportation disruptions.
* Other circumstances beyond the reasonable control of the resort.

The resort may modify, restrict, suspend, or temporarily close facilities when reasonably necessary.

22. Complaints & Guest Assistance

Guests are encouraged to report any issue or concern to the resort reception or management as soon as possible so that reasonable efforts can be made to resolve the matter during the stay.

Guests should not take actions that may endanger themselves, other guests, staff, or resort property while attempting to resolve a complaint.

23. Refusal or Termination of Accommodation

Watergate Resort reserves the right, to the extent permitted by applicable law, to refuse or terminate accommodation where a guest:

* Provides false or misleading information.
* Engages in illegal activity.
* Causes serious disturbance or threatens the safety of others.
* Causes significant damage to resort property.
* Violates these Rules & Regulations or applicable laws.
* Engages in behaviour that makes continued accommodation unreasonable or unsafe.

Where accommodation is terminated due to serious misconduct or violation of these rules, any refund will be handled in accordance with applicable law and the relevant booking conditions.

24. Force Majeure

Watergate Resort shall not be responsible for failure or delay in providing services caused by circumstances beyond its reasonable control, including natural disasters, severe weather, government actions, epidemics, transportation disruptions, strikes, utility failures, or other unforeseen circumstances.

25. Compliance With Laws

All guests must comply with applicable laws, regulations, and government requirements while staying at Watergate Resort.

Nothing in these Rules & Regulations is intended to restrict any rights or protections available to guests under applicable law.

26. Changes to Rules & Regulations

Watergate Resort may update or modify these Rules & Regulations from time to time. The latest version will be made available through the resort’s website or at the property.

Any changes will apply prospectively, subject to applicable law and the terms of existing reservations.

27. Acknowledgement

By making a reservation, checking in, or using the facilities and services of Watergate Resort, the guest acknowledges that they have read, understood, and agreed to comply with these Rules & Regulations.

 

Contact Us

Watergate Resort
Near Punnamada Backwaters
Alleppey, Kerala, India

Email: stay@watergateresort.com
Phone: +91 77362 37117